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Frequently Asked Questions

How can I read an ebook?

To read an ebook you will need an ebook reader. There are a range of ebook readers available for purchase, for example Amazon's Kindle or Nook. These can be purchased online through a variety of retailers or purchased at an electronics store. Alternatively, you can view an ebook on a computer or mobile phone by downloading a free proprietary viewer or app for any format.

Which ebook formats does Lighthouse Media publish in?

We currently publish our full range of ebooks in Mobi, Epub and PDF formats. Mobi format is optimised for all Amazon's Kindle devices. Epub is suitable for most other eReader devices such as Kobo, Nook, Sony, i-Pad, i-Phone etc. PDF is suited to read on PC or Mac if you do not have a dedicated reading application installed. Mobi and Epub can both be read on any PC, Mac, smart phone or tablet etc using freely available viewing software or apps.

Can you generate books in other formats

Yes, please let us know if there is a specific format you are interested in.

How do I buy an ebook on your site?

Please visit our ebook store. It lists all the books we currently have available for sale and each title can be purchased by clicking the appropriate 'Add to Cart' button before 'Check Out'.

How do I pay?

Once you've clicked 'Check Out', you will be automatically directed to a secure payment page, hosted by PayPal. PayPal is a worldwide site, which provides a secure environment for our customers to make payment. Our customers directly benefit from the high levels of encryption and security that their system offers. We do not capture credit card information on our own site.

Do I need a PayPal account to complete the purchase?

No, a PayPal account is not required. Instead, you can choose to check out as a guest, which enables you to enter your credit card details without setting up a dedicated Paypal account.

What happens after I buy an ebook?

Following payment, you will be directed to a unique download page where you can download your book(s). A confirmation email will also be sent from us with the download link.

I don't want to use my credit card or don't have one, can I make a manual purchase?

Yes, simply contact us and we will happily organise this for you.

We are interested in stocking your books, who should we contact?

We welcome new stockists. Please contact us.

Do you have a question that we have not answered here? Please email us with your question and we will respond as soon as possible to your request.

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Lighthouse Limited
350 Pataua North Road
RD5, Whangarei, 0175
New Zealand

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